Skilled Certificates in CX / Buyer Expertise Administration by MTF Institute
What you’ll study
Introduction to Buyer Expertise Administration
Concept Overview
Excessive-Degree Frameworks
CX Ideas
Buyer Segmentation and Persona Growth
Service Restoration and Grievance Dealing with
Buyer Journey Optimisation
Service Blueprinting and Course of Design
Voice of the Buyer (VoC) Evaluation
Emotional Expertise Design (EED)
Lifetime Worth (LTV) and Buyer Lifetime Worth (CLV)
Worker Expertise (EX)
English
language
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