CX / Buyer Expertise. Product Administration and Improvement. Buyer journey and touchpoints, CJM. Product Life-cycle
What you’ll study
Introduction to Buyer Expertise Administration
Idea Overview
Excessive-Stage Frameworks
CX Rules
Buyer Segmentation and Persona Improvement
Service Restoration and Grievance Dealing with
Buyer Journey Optimisation
Service Blueprinting and Course of Design
Voice of the Buyer (VoC) Evaluation
Emotional Expertise Design (EED)
Lifetime Worth (LTV) and Buyer Lifetime Worth (CLV)
Introduction to Product Improvement and Administration
English
language
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