MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Mock Exam

MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Mock Examination

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Pattern Query

Query: What’s the main objective of Microsoft Dynamics 365 Buyer Service module?

1. To handle monetary operations
   Clarification: This selection refers to monetary administration options usually present in ERP options, not CRM.
2. To reinforce customer support by case administration and automation
   Clarification: That is the proper reply. The Buyer Service module is designed to enhance buyer experiences by managing instances, monitoring buyer points, and automating service processes.
3. To develop customized purposes and workflows
   Clarification: Whereas Dynamics 365 does supply instruments for software growth, this isn’t the first perform of the Buyer Service module.
4. To deal with gross sales and alternative administration
   Clarification: Gross sales and alternative administration is primarily the perform of the Gross sales module, not Buyer Service.
5. To carry out provide chain and logistics operations
   Clarification: Provide chain and logistics are lined underneath different specialised modules, comparable to Dynamics 365 Provide Chain Administration.
6. To investigate market tendencies and create advertising and marketing campaigns
   Clarification: That is related to the Advertising and marketing module, which focuses on lead era and buyer engagement.

Appropriate Reply: 2

General Clarification: The Buyer Service module in Microsoft Dynamics 365 focuses on offering instruments for efficient customer support administration. It consists of options like case administration, information base, service stage agreements, and automation of routine duties, which assist organizations improve buyer satisfaction and loyalty.

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We hope that by now you’re satisfied! And there are much more questions contained in the course to additional problem and put together you.