Government Certificates: Advertising Technique, Buyer Expertise Administration, Generative AI GPT, Segmentation, CJM, CX, VoC
What you’ll study
Introduction to Buyer Expertise Administration
Idea Overview
Excessive-Stage Frameworks
CX Ideas
Buyer Segmentation and Persona Growth
Service Restoration and Criticism Dealing with
Buyer Journey Optimisation
Service Blueprinting and Course of Design
AI, Generative AI, GPT Utilization
Voice of the Buyer (VoC) Evaluation
Emotional Expertise Design (EED)
Lifetime Worth (LTV) and Buyer Lifetime Worth (CLV)
Introduction to Product Growth and Administration
Introduction to Advertising Administration
Advertising Surroundings Evaluation
Market Segmentation, Concentrating on, and Positioning
Shopper Behaviour and Determination-Making Course of
Advertising Technique Growth
Technique Formulation
Pricing Methods and Pricing Selections
Built-in Advertising Communications (IMC)
English
language
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