Learn the way the completely different ranges of IT technical assist work, from service desk to infrastructure and server assist
What you’ll be taught
The completely different ranges of IT assist and the way they relate to one another
Service Stage Agreements (SLAs) and the way they’re utilized in real-world conditions
Easy methods to set a safe password
Assessing person capability when coping with incoming service requests
Description
On this course, you’ll learn the way the completely different ranges of IT technical assist work, matters embody the next:
* Service Stage Agreements (SLAs)
* Information Safety
* Assessing Person Potential
* How to make sure passwords are safe
* Ticket escalations and precedence exceptions
Additionally included on this course are some insider suggestions, akin to the way to construct helpful contacts inside your organization whenever you’re working at desktop assist degree. Though that is potential at any degree, I’ve discovered this be best at degree 2 as you usually tend to transfer round to repair points.
Content material
Introduction
Service Stage Agreements (SLAs) & Information Safety
Assessing Person Potential & Password Safety
Person Self-Assist (Stage 0) & Service Desk (Stage 1)
Desktop Help (Stage 2)
Infrastructure, Server & Networks (Stage 3) & Third Events (Stage 4)
The put up IT & Technical Help Information to Helpdesk, Desktop & Servers appeared first on destinforeverything.com/cms.
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