Server Infrastructure – IT Technical Support (Level 3) Guide

Over this course, you’ll study all the pieces it is advisable know to have the ability to transfer up from 2nd line desktop assist to third line infrastructure assist. Notice that this does assume data of some primary IT fundamentals, which normally would have been gained while at 1st line technician stage.

While it will, after all, range between completely different organisations, that is based mostly alone experiences of a few of the key issues that may go a protracted solution to making that transfer, together with changing into as acquainted as attainable together with your organisation’s processes, I want you all one of the best of success in your profession.

* Transient introduction to the course and the contents

* Day within the lifetime of an infrastructure technician

* An outline of hypervisors and their operate

* Introduction to digital switches – how they tie into hypervisors, and so forth

* Incident administration fundamentals – managing incidents

* Restoration Level Aims (RPOs) and Restoration Time Aims (RPOs)

* Escalation processes – when to escalate a problem to the next stage of the assist course of

* Menace monitoring – figuring out threats

* REPADMIN and DCDIAG utility overview

* SYSVOL folder fundamentals – replication overview

* Knowledge safety fundamentals

* Backup varieties – incremental, differential, full and artificial full

* SAN Storage Overview – fundamentals of storage space networks

* Overview of the most typical RAID ranges used for backup functions – RAID0, RAID1, RAID5 and RAID6