Construct Foundational Consciousness of ISO 20000-1 and IT Service Administration Rules
What you’ll be taught
Perceive why the ISO 20000-1 commonplace exists and the place it matches on the planet of IT Service Administration (ITSM).
Get an summary of the usual’s structure and the intent of every main part.
Uncover how adopting the usual improves service high quality, effectivity, and buyer satisfaction.
Achieve consciousness of how this commonplace works with ITIL, and different frameworks.
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