Hospitality Masterclass: Luxury Bar Service


A Journey Into the Luxurious Bar World

What you’ll study

Behaving in a 5 Star Luxurious setting

Communication with company and colleagues

How you can acknowledge and deal with common and vip company

How you can deal with complaints and study from it

Bar instruments

Issues it is advisable know with the intention to create a cocktail checklist

Commonplace Working Procedures (SOP’s)

How you can make some simple and well-known cocktails

Description

This Masterclass is just not solely about making cocktails, this masterclass is a journey into the bar world, it’s about studying the way to work and behave in a luxurious setting, it’s about mastering your communication expertise, understanding the way to take care of tough company, with the ability to look and behave skilled behind the bar. You’ll study in regards to the Commonplace Working Procedures in a 5 Star Luxurious Resort, the way to deal with complaints and study from them, the way to create an incredible expertise in your company and extra…

THE INSTRUCTORS

Luigi Gallo is the Bar Supervisor of the Belmond Resort Caruso, located within the well-known Amalfi Coast in Italy. Luigi labored for probably the most prestigious resort on the earth just like the J.Okay. Place in Capri,  4 Seasons Resort in Florence, 45 Park Lane by Dorchester Assortment in London, Baglioni Resort London, Claridge’s Resort London, Porto Zante Villas and Spa in Greece and for Jumeirah Lodges in Spain.

Francesco Orefici is the Common Supervisor of The Lansdowne Membership, an unique personal members membership within the coronary heart of London. Francesco skilled probably the most luxurious bars working in Lanesborough Resort, Non-public Members Membership Fifty, Langham Resort, The Artesian Bar, The Ritz Resort London and 45 Park Lane by Dorchester Assortment in London.

English
language

Content material

Starting

Starting

Introduction

Introduction

Welcome to Amalfi Coast

Welcome to Amalfi Coast Italy

Being on stage

Being on stage

Make your visitor completely happy

Make your visitor completely happy

Communication on the bar

Communication on the bar

Common Visitor

Common Visitor

Complaints on the bar

Complaints on the bar

Bar instruments

Bar instruments

The cocktail checklist

The cocktail checklist

Earlier than making a cocktail

Earlier than crating a cocktail

Making Cocktails

Making Cocktails

Commonplace Working Procedures

Commonplace Working Procedures (SOP’s)

Ending

Ending

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