Be taught key CX Frameworks, Buyer Journey Mapping, VoC Evaluation, and Service Design ideas.
What you’ll be taught
Perceive core Buyer Expertise (CX) principle & ideas.
Apply key CX frameworks and sensible instruments successfully.
Map & optimize the shopper journey throughout touchpoints.
Analyze buyer suggestions utilizing Voice of the Buyer (VoC).
Develop buyer segments & personas.
Enhance service restoration processes.
Perceive key CX metrics like LTV.
Acknowledge the hyperlink between EX & CX.
English
language
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