AI-Powered CX: Grasp Buyer Journey, Generative AI, Consumer Analysis & Onboarding for unmatched experiences.
What you’ll be taught
Map end-to-end buyer journeys and spot high-impact CX touchpoints with data-driven frameworks.
Construct AI-powered personalization (chatbots, recommenders) that lifts engagement, loyalty, and income.
Apply user-psychology insights to craft friction-free, emotionally resonant experiences that delight.
Rework uncooked assist, gross sales, and suggestions information into clear CX dashboards and ROI-backed tales.
Grasp CX ideas: Perceive core CX ideas, frameworks, segmentation, journey mapping, VoC, and emotional design.
Leverage Generative AI: Apply AI for personalised content material, chatbots, suggestions, and product innovation in CX.
Strategize AI in CX: Develop AI methods, assess moral implications, and discover future developments in AI-powered CX.
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