MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Mock Exam

MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Mock Examination

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Pattern Query

Query: What’s the major objective of Microsoft Dynamics 365 Buyer Service module?

1. To handle monetary operations
   Rationalization: This feature refers to monetary administration options usually present in ERP options, not CRM.
2. To boost customer support by case administration and automation
   Rationalization: That is the right reply. The Buyer Service module is designed to enhance buyer experiences by managing instances, monitoring buyer points, and automating service processes.
3. To develop customized purposes and workflows
   Rationalization: Whereas Dynamics 365 does provide instruments for utility improvement, this isn’t the first operate of the Buyer Service module.
4. To deal with gross sales and alternative administration
   Rationalization: Gross sales and alternative administration is primarily the operate of the Gross sales module, not Buyer Service.
5. To carry out provide chain and logistics operations
   Rationalization: Provide chain and logistics are lined underneath different specialised modules, corresponding to Dynamics 365 Provide Chain Administration.
6. To research market traits and create advertising campaigns
   Rationalization: That is related to the Advertising module, which focuses on lead era and buyer engagement.

Right Reply: 2

General Rationalization: The Buyer Service module in Microsoft Dynamics 365 focuses on offering instruments for efficient customer support administration. It consists of options like case administration, data base, service stage agreements, and automation of routine duties, which assist organizations improve buyer satisfaction and loyalty.

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