Computer Networking Basics for Desktop Support Technicians

Over this course, you’ll study a number of the primary fundamentals surrounding laptop networking and the OSI Mannequin, subjects embody the next:

* Switches vs Hubs

* Half duplex and full duplex information transmissions

* IPv4 and IPv6

* High quality of Service (QoS) and the way this works

* Excessive stage explanations of every layer of the OSI Mannequin and the way they relate to networking.

While that is primarily aimed toward inexperienced persons, this course might also be helpful as a refresher for anybody who has been the trade for a 12 months or two and is seeking to transfer up the profession ladder, i.e. in case you are at the moment a service desk technician and need to transfer as much as desktop and even infrastructure / community assist sooner or later.

Word that while the data on this course was appropriate on the time of creation, it might be up to date on occasion as expertise improves and strikes on. For instance, if there’s a time when IPv6 begins to change into extensively used, extra data might be added accordingly. Though on the time of writing IPv4 is primarily used, this doesn’t imply you gained’t encounter IPv6 each every now and then.

Additionally included are some real-world examples of how the OSI Mannequin is utilized in a company atmosphere, in addition to how troubleshooting duties make use of this mannequin.